Introducing MyTeam™

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Introducing MyTeam™

Over the course of the year our residential team have rolled out BaptistCare’s new person-centered care and relational approach, MyTeam™.

This new approach has at its core resident choice and control to ensure residents are at the centre of all we do.

One of the key changes implemented with this approach has been consistent assignment rostering, which sees residents and their families supported by the same employees for every shift they work, which means that dependable, reliable and personalised care is delivered by a small team of consistent team members.

Our hospitality and lifestyle employees are also allocated to set units or parts of the home. This partnership enables continuity of care, with each resident’s team being better placed to understand the needs and preferences of each resident and support their rights and choices.

Families are also part of the resident’s team and are welcomed, supported and enabled to be partners in care.

MyTeam™ is being implemented across our 17 residential aged care centres, with the pilot completed in October 2018, and three centres well established by the end of June 2019.

The remainder of centres will see MyTeam™ implemented by February 2020.


Responding to new care standards

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Responding to new care standards

Our Residential Services team spent significant time preparing for the new Aged Care Quality Standards that came into effect in July 2019, with improvements made across the division to ensure compliance and the best possible care and experience for our residents.

The eight new Standards determined by the Federal Government have a clear focus on putting the resident at the centre of all that we deliver, clearly defining what good care should look like.

A new role was introduced to the division; the Quality Improvement Manager worked with all of our residential homes, ensuring we were prepared for the new standards and that we continue to improve the quality of our services.

A new Nurse Practitioner Service was also implemented at a number of our homes to further advance clinical care delivery, including working closely with our clinical leaders to support them as they provide care to our residents.

All of our care teams were trained in the new Standards, our policies and procedures were updated, and focused education and workshops were held for all staff.

We saw our first centre, BaptistCare Warabarook Centre, successfully reaccredited under the new standards in July 2019.


George Forbes House hosts Vice-Regal visit

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George Forbes House hosts Vice-Regal visit

BaptistCare George Forbes House were thrilled to roll out the red carpet during September 2018, in honour of VIP guests His Excellency General the Honourable David Hurley AC DSC (Retd), Governor-General of the Commonwealth of Australia and Her Excellency, Mrs Linda Hurley in their former role as Governor of New South Wales.

The former Vice-Regal couple were welcomed to the home by our team, to meet residents and volunteers from the Red Cross Community Visitors Scheme (CVS), who regularly visit George Forbes House dedicating time, sharing stories and activities with our residents.

Two notable attendees were Mrs Doreen Mitchell, BaptistCare George Forbes House resident, and Mrs Jan Schweikert, CVS volunteer, who have become firm friends through the scheme and were delighted at the chance to share their story with others.

The former Vice-Regal couple were entertained by a local musician, Mathew Vrins, who performed from his large repertoire and had both residents and guests tapping their feet or dancing to their favourite songs.

The afternoon was rounded off with a sing-along led by Mrs Hurley whose desire to spread joy and connect with others was a lasting gift to all.


Jazz on Morven

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Jazz on Morven

In November 2018 BaptistCare Morven Gardens celebrated its 20th anniversary, acknowledging two decades of care and service to the local Blue Mountain’s community of Leura.

Over 100 people gathered for a jazz-inspired celebration with special guests Federal Member for Macquarie, Susan Templeman MP and Trish Doyle MP, State Member for the Blue Mountains.

However the real VIPS on the day were the residents and frontline staff who have each contributed to the history, culture and community of the centre.
Guests were treated to nostalgic tales about the very beginnings of Morven Gardens by former Residential Manager, Carolyn Rynsbergen and long serving volunteers from the Fairholm Dementia unit, Gladys and Walter Rudolf.

The occasion was also marked with a ceremonial cake cutting by current Residential Manager, Kathryn Mussing ably assisted by former Residential Managers, Carol Rynsbergen and Donna Lennon.

With entertainment by the musically gifted jazz outfit the Baker Boys Band, residents and their families savoured the canapés and conversations, marking a significant milestone for BaptistCare Morven Gardens.