Introducing MyTeam™

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Introducing MyTeam™

Over the course of the year our residential team have rolled out BaptistCare’s new person-centered care and relational approach, MyTeam™.

This new approach has at its core resident choice and control to ensure residents are at the centre of all we do.

One of the key changes implemented with this approach has been consistent assignment rostering, which sees residents and their families supported by the same employees for every shift they work, which means that dependable, reliable and personalised care is delivered by a small team of consistent team members.

Our hospitality and lifestyle employees are also allocated to set units or parts of the home. This partnership enables continuity of care, with each resident’s team being better placed to understand the needs and preferences of each resident and support their rights and choices.

Families are also part of the resident’s team and are welcomed, supported and enabled to be partners in care.

MyTeam™ is being implemented across our 17 residential aged care centres, with the pilot completed in October 2018, and three centres well established by the end of June 2019.

The remainder of centres will see MyTeam™ implemented by February 2020.


Responding to new care standards

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Responding to new care standards

Our Residential Services team spent significant time preparing for the new Aged Care Quality Standards that came into effect in July 2019, with improvements made across the division to ensure compliance and the best possible care and experience for our residents.

The eight new Standards determined by the Federal Government have a clear focus on putting the resident at the centre of all that we deliver, clearly defining what good care should look like.

A new role was introduced to the division; the Quality Improvement Manager worked with all of our residential homes, ensuring we were prepared for the new standards and that we continue to improve the quality of our services.

A new Nurse Practitioner Service was also implemented at a number of our homes to further advance clinical care delivery, including working closely with our clinical leaders to support them as they provide care to our residents.

All of our care teams were trained in the new Standards, our policies and procedures were updated, and focused education and workshops were held for all staff.

We saw our first centre, BaptistCare Warabarook Centre, successfully reaccredited under the new standards in July 2019.


George Forbes House hosts Vice-Regal visit

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George Forbes House hosts Vice-Regal visit

BaptistCare George Forbes House were thrilled to roll out the red carpet during September 2018, in honour of VIP guests His Excellency General the Honourable David Hurley AC DSC (Retd), Governor-General of the Commonwealth of Australia and Her Excellency, Mrs Linda Hurley in their former role as Governor of New South Wales.

The former Vice-Regal couple were welcomed to the home by our team, to meet residents and volunteers from the Red Cross Community Visitors Scheme (CVS), who regularly visit George Forbes House dedicating time, sharing stories and activities with our residents.

Two notable attendees were Mrs Doreen Mitchell, BaptistCare George Forbes House resident, and Mrs Jan Schweikert, CVS volunteer, who have become firm friends through the scheme and were delighted at the chance to share their story with others.

The former Vice-Regal couple were entertained by a local musician, Mathew Vrins, who performed from his large repertoire and had both residents and guests tapping their feet or dancing to their favourite songs.

The afternoon was rounded off with a sing-along led by Mrs Hurley whose desire to spread joy and connect with others was a lasting gift to all.


Jazz on Morven

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Jazz on Morven

In November 2018 BaptistCare Morven Gardens celebrated its 20th anniversary, acknowledging two decades of care and service to the local Blue Mountain’s community of Leura.

Over 100 people gathered for a jazz-inspired celebration with special guests Federal Member for Macquarie, Susan Templeman MP and Trish Doyle MP, State Member for the Blue Mountains.

However the real VIPS on the day were the residents and frontline staff who have each contributed to the history, culture and community of the centre.
Guests were treated to nostalgic tales about the very beginnings of Morven Gardens by former Residential Manager, Carolyn Rynsbergen and long serving volunteers from the Fairholm Dementia unit, Gladys and Walter Rudolf.

The occasion was also marked with a ceremonial cake cutting by current Residential Manager, Kathryn Mussing ably assisted by former Residential Managers, Carol Rynsbergen and Donna Lennon.

With entertainment by the musically gifted jazz outfit the Baker Boys Band, residents and their families savoured the canapés and conversations, marking a significant milestone for BaptistCare Morven Gardens.


White Ribbon Accredited Workplace

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FAST FACTS

Domestic Violence

39

Men completed theMen’s Behaviour Change Program

$148,341

In DV No Interest Loans

8,070

Counselling hours

White Ribbon Accredited Workplace

In July 2019, BaptistCare was announced as a White Ribbon Workplace, being officially recognised as a workplace pioneer in contributing to national cultural change to prevent and respond to violence against women.

Our community services and head office sites were accredited in July 2017, however following 18 months of preparing our response and evidence against the workplace standards, our whole of organisation accreditation was successfully achieved.

White Ribbon commended our work, stating that “despite a geographically dispersed workforce, many of whom do not have regular workplace computer access, BaptistCare NSW & ACT has used a range of methods to ensure all staff are aware of its work in domestic and family violence.”

Our staff have also engaged with our More Than Skin Deep education and awareness initiative, familiarising themselves with the Recognise, Respond, Refer approach, while participating in special events across the organisation.

BaptistCare is not only committed to ending violence against women through our services and accreditation; we are an organisation that will always work hard at establishing a workplace culture of respect and gender equality.


Tara’s Angels continues

Home  |  Community Services  |  Tara’s Angels continues

FAST FACTS

Domestic Violence

39

Men completed theMen’s Behaviour Change Program

$148,341

In DV No Interest Loans

8,070

Counselling hours

Tara’s Angels continues

On 28 February 2015, Tara Costigan, a mother of three and a BaptistCare staff member, was brutally murdered by her ex-partner. Her violent death from domestic violence sent shock waves through her family, friends, the local ACT community and BaptistCare’s workforce.

In response to her tragic death, calls for change became the inspiration for Tara’s family to establish the Tara Costigan Foundation (TCF), and they dedicated four years of campaigning on behalf of victims of domestic violence.

With the support of BaptistCare HopeStreet, TCF established Tara’s Angels, a case worker service in the ACT that supports women in their recovery from the trauma of domestic and family violence. The service provides up to two years of post-crisis support, helping women to connect with local agencies and services, and rebuild their life.

In December 2018, TCF concluded its activities however BaptistCare HopeStreet continued its commitment to delivering this vital service in honour of Tara and her family, and as we make every effort to end the cycle of abuse and build safer families.


Research into types of violence

Home  |  Community Services  |  Research into types of violence

FAST FACTS

Domestic Violence

39

Men completed theMen’s Behaviour Change Program

$148,341

In DV No Interest Loans

8,070

Counselling hours

Research into types of violence

In November BaptistCare HopeStreet undertook research to measure the Australian public’s awareness of the seven types of domestic abuse – economic, sexual, spiritual, verbal, emotional, physical and social.

We found that older Australians are much more likely to recognise all forms of domestic violence than younger generations, indicating a concerning lack of awareness of the many signs of domestic abuse among young people.

We used this opportunity to launch our Domestic Violence. More Than Skin Deep campaign to the community, engaging social media and news.com.au to highlight the urgent need to educate young Australians about healthy relationships and how to respond in situations where abuse of any kind (not just the most common or visible) is evident.

The campaign included videos depicting the different types of abuse, insights from our research and resources to help Australians to recognise, respond to and refer cases of domestic violence. You can read the full research report here and learn more about Domestic Violence. More Than Skin Deep on our dedicated website.


Stories behind the headlines

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Sex Industry

Stories behind the headlines

In March 2019, on International Women’s Day, our HopeStreet Women’s Services team launched ‘Hope Narratives’, an anthology of stories from the women experiencing stigma, demonstrating resilience and finding belonging, during a special event hosted at our Darlinghurst Women’s Space.

“It’s easy to see something in our society like homelessness, drug addiction or sex work without empathy: as a headline, or a statistic,” said Jess Davidson, Women’s Services Manager.

“Through working with Women’s Services, we get to know the stories behind the headlines and we learn that stories are powerful. They challenge the stereotypes we hold, and change our understanding of people and their experiences. Instead of sympathy or judgement, stories allow us to empathise and see someone as our neighbour instead of the faceless and unknown ‘other’.”

“We wanted to give women the opportunity to tell their own stories, without speaking for them and the result was ‘Hope Narratives’.

As one client reflected, “Reading the magazine made me realise I am not alone, others are ‘out there’. It’s absolutely beautiful and incredibly inspiring’.”

You can purchase your own copy of ‘Hope Narratives’ today for via our donations pagedonations pagedonations page (choose ‘Hope Narratives’ in the drop down menu).


No Interest Loans a no-brainer

Home  |  Community Services  |  No Interest Loans a no-brainer

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Fair Finance

No Interest Loans a no-brainer

In regional communities, having a strong support network or staying in touch with family and friends is an essential part of belonging and feeling connected.

Erica, a young Aboriginal woman and a devoted single mother to her young son, recently had her sister move a small distance from her, and needed reliable transport to be able to visit, as well as get her son to childcare. She was worried about having to rely on lifts from people, or walking great distances to reach her destination. Bus fares were expensive and difficult to maintain on her low income.

Erica’s plan was to get her car back on the road but she needed funds to make it happen. After speaking with her Aunty Bella about the No Interest Loans Scheme (NILS) she had heard about, Erica made her move.
Erica made the call straight away and recognised the name of her local BaptistCare HopeStreet NILS Client Coordinator in Grafton, Keira Ellingwood, from her school days.

Unlike other members of her family and the broader community on low incomes, Erica never considered looking anywhere else for the finance to register her car.

“Once I learnt about NILS I knew that’s what I wanted to do. My Dad, he goes for loans with extra fees and interest. I tell him that he needs to get onto the NILS. I am telling everyone about NILS loans! It’s a no-brainer!”


A deeper hope

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Hopestreet

A deeper hope

As the HopeStreet team of staff and volunteers seek to fulfil its vision of “offering deeper hope to more people living in disadvantage and distress”, we are seeing a daily increase in how immediate and complex needs are being met through the effective delivery of case work support.

Insights and data captured from across HopeStreet’s 23 sites, using our new client management system launched in October, has highlighted just how valuable case management is to our clients, as we work with them on outcomes that matter to them.

With 30% of our work being delivered through our drop-in services, case management was by far the primary focus for our teams, with 25% of our support being provided through this one on one approach where we work holistically with clients to resolve, not just relieve, issues of importance to them.

This approach includes advocating for our clients on their behalf, assisting them to navigate complex systems such as housing or legal services, delivering counselling and empowering them to make choices for their ongoing safety and wellbeing.

We know our clients are strong and resilient, with goals and dreams that can be realised, and we believe in walking with people, encouraging and empowering them through our practical and reliable support services.