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New name and approach launched

Since the move into an open market, BaptistCare at home has continued to evolve and grow, positioning ourselves as a reliable and multi-faceted provider of home care. Confirming our place as a preferred option for people seeking assistance to remain living high quality, independent lives at home, has involved a solid focus on customer service, as well as ensuring we align with the new Aged Care Quality Standards.

To focus our approach, this year we rebranded our service to BaptistCare at home, and launched our Well-Living™ approach.

This new emphasis champions the message of overall health and wellness of our clients. We believe that great home care is about more than just the basics of helping with personal care and jobs around the home, it is about supporting, enabling and equipping our clients to live their best possible lives.

This includes a wide range of services such as home modifications, physiotherapy, occupational therapy, dementia expertise, social clubs and outings, but most importantly, through the very way in which we are working with our clients, looking to understand their strengths and goals and working with them to achieve them.

BaptistCare’s at home approach is proving successful; our Home Care Package program has grown by over 15% in the last year as we deliver high level care to over 2,100 people, along with the basic support we provide to another 6,500 clients.