HopeStreet unveiled in Windale

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Affordable Food


Meals provided


clients through our food shops


Food parcels distributed

HopeStreet unveiled in Windale

In September BaptistCare HopeStreet officially unveiled the first of its rebranded Community Centres, commencing in Windale with a special event featuring local graffiti artists Shane Kennedy and Faith Curtis from Up & Up.

The mural features the quote ‘Once you choose hope, anything is possible’ and celebrates the expansion of the HopeStreet story from its birthplace in Woolloomooloo to across NSW and ACT, where our community centres are safe and welcoming spaces for people to reach out for help.

Our revamped Windale centre offers support for people facing increasing disadvantage and marginalisation. Staff and volunteers provide practical assistance such as low cost groceries, nutritious meals, no and low interest loans, social opportunities, as well as tailored services including case work, skills-based workshops and educational programs.

Increasingly in demand, Windale’s low cost groceries are sourced from local food partners and include everything from fresh bread, cereal, fruits, vegetables and cleaning products.

Our centre offers regular meals including breakfast and lunches, and also provides food vouchers for use in its low cost grocery store, to ensure people have basic items to make a meal.

Vets helping pets

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Emergency Relief Vouchers


clients experiencing homelessness received support

Vets helping pets

For some of the most marginalised people in our communities, a pet can be the one safe and close companion they have in their world. Yet people who are experiencing homelessness or housing stress and living with limited finances, struggle when their furry friends become ill or injured and need expensive veterinary care.

Since 2016, our BaptistCare HopeStreet Inner City have been teaming up with the University of Sydney Veterinary Teaching Hospital and providing a free monthly pop up clinic to treat the community’s beloved pets.

In August this year, one of the lucky dogs to receive care at the HopeStreet Pet Clinic was Lobby, a Red Staffordshire Bull Terrier starred on ABC News Breakfast alongside her owner, Janine.

Through the BaptistCare HopeStreet Pet Clinic, Lobby was able to receive a diagnosis and treatment for her worn knee joint.

“Some people have to make horrible decisions to give up their pets or take out loans,” she shared. “I am so thankful for the service; the team at BaptistCare HopeStreet understand how important pets are.

You can support our HopeStreet social workers who facilitate the Pet Clinic and other services that strengthen the Woolloomooloo community with a donation hereherehere.

Pastoral carers provide comfort

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Pastoral carers provide comfort

Since September 2014, we have partnered with churches across NSW to support the delivery of volunteer training in pastoral care.

In less than five years, over 50 courses have been delivered by BaptistCare as a trusted care provider, with a further 21 churches now equipped as pastoral care trainers through the scheme.

“The impact of the training in spiritual care has been profound on both the participants and the recipients of the care,” said Suzanne Wilson, BaptistCare Chaplaincy Manager Central.

“It has been a busy and exciting few years, with around 350 people trained through Baptist churches and well over a third of them going on to serve as Pastoral Care Volunteers with BaptistCare, visiting our customers and residents on a regular basis,” said Suzanne.

This year, the Pastoral Care Volunteer team grew to 164 volunteers and together these volunteers extend the work of our Chaplaincy teams, and provide support to our customers who are living in aged care centres and in their own homes.

Chaplaincy welfare fund

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Chaplaincy welfare fund

BaptistCare Chaplains have provided our clients with close to $20,000 over the 12 months through  “acts of kindness” for people who are in need and with access to limited finances.

Our Welfare Fund provides Chaplains with discretionary funds to support victims and family members in Australia of natural disasters, accidents, illnesses or disease, or people who are experiencing distress. Funds were provided from the Fred McMaster Chaplaincy Support Trust and from donations made to BaptistCare.

This year alone, an Illawarra-based pharmacy and petrol station were provided with funds, enabling BaptistCare’s homeless clients to afford their prescription medications and purchase petrol to drive their cars they may be living in.

Funds were also provided to the family of one of our staff member, who tragically passed away, to assist with day to day living expenses as they hosted family who had travelled from overseas for the funeral.

The fund enables our Chaplains to enhance their chaplaincy work as they minister to and share the love of Jesus with people who are in need through practical care and support.

The courses have been designed to deliver both foundational Chaplaincy skills as well as upskilling those already working as spiritual carers.

Dedication Services acknowledge First Nation’s People

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There to unveil the painting was special guest, Uncle Robby Bell, Wiradjuri man, Aboriginal elder, artist and poet. He is one of six Christian Aboriginal artists who collaborated on the piece.

Dedication Services acknowledge First Nation’s People

Hearts and hands were united through reconciliation at BaptistCare in February 2019, with the unveiling of a new piece of artwork created by the ministry team from Macarthur Indigenous Church, led by Pastor Michael Duckett.

Commissioned by BaptistCare, ‘Hope’ is an original Aboriginal artwork combining traditional symbols and contemporary elements.

A print of the finished piece was provided to all BaptistCare sites for unveiling at our annual Staff & Volunteer Dedication Services, where our local teams come together to commit the year ahead to Jesus, to our customers and to each other.

Inspired by the BaptistCare purpose of transforming lives through expressing the love of Christ, the painting also symbolises God’s sovereignty and the hope for reconciliation for all His children. It shares the message of inclusiveness and welcome to all who seek refuge and support through BaptistCare services.

“We do our paintings to bring glory to God,” said Pastor Michael Duckett. “When any of our mob walk into BaptistCare and see this painting, they will know they are welcome, and what excites me is that they also have a chance to see what God is about,” he shared.

The painting and an Acknowledgement plaque are now displayed at all BaptistCare sites as a symbol of reconciliation and a message of welcome to all First Nation’s People.

The original group training model saw participants attend sessions facilitated and led by a BaptistCare Chaplain in local communities.  We are now partnering with local Baptist Churches, enabling trained local pastoral care practitioners to run the program.  We have also developed an online option for volunteers who are keen to complete the training but do not have a local program available close by.

We now have 139 Pastoral Care Volunteers who have been trained, have graduated and are now active BaptistCare volunteers in our aged care communities.

New community housing commissioned

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New community housing commissioned

This year has seen the successful commissioning and tenanting of 82 new Social and Affordable Housing Fund (SAHF) dwellings at Goulburn, Newcastle, Springwood and Lismore, with housing accommodating seniors and single parent families from disadvantaged backgrounds and who at risk of homelessness.

Launched in 2017, the SAHF is a key initiative of Future Directions for Social and Affordable Housing in NSW, the State Government’s ten-year plan for social housing which is expected to deliver 23,000 social housing and 500 affordable housing dwellings over ten years.

“Our strategy is to provide housing and support services that extend beyond the boundaries of just accommodation,” said Mike Furner, BaptistCare General Manager Housing and Retirement Living.

“We’ve also used local contractors and local workers in the development and construction of the homes, which is important as it supports the local community. So far we’ve been very pleased with the quality and the way the projects have been managed,” he said.

BaptistCare will construct and operate 500 new dwellings by 2021, spread across eight locations in New South Wales, including metropolitan Sydney, as well as regional and rural areas.

Clinton Place expands with new housing

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Clinton Place expands with new housing

Twenty brand new units were added to our Clinton Place community housing location in Goulburn as part of the NSW Government’s decision to boost social and affordable housing.

Newly-elected Member for Goulburn Wendy Tuckerman and outgoing Member Pru Goward met with local residents and BaptistCare staff to officially open the additional units in February 2019.

A resident of BaptistCare Clinton Place for three years, Anna Gould, was thrilled to know her local community would be a new home for further seniors very soon.

“We’re blessed to have a place like this to live in. It really is a lovely and supportive community,” Ms Gould said.

Tenants began arriving at Clinton Places new housing units in March 2019.

Security and warmth for Joelle

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Security and warmth for Joelle

Moving into her new community housing at BaptistCare Wingara Hamlet in the Blue Mountains changed everything for Joelle.

Joelle’s new home was one of 15 units released by BaptistCare in partnership with the NSW Government, under the $1bn Social and Affordable Housing Fund (SAHF), during May 2019.

These units join 39 existing units onsite, and are specifically designed for people over fifty-five and in need of affordable housing.

“As part of a greater community, I feel very secure. I know that I have the added support from BaptistCare, if needed, as I get older and that makes a big difference, it brings much peace to me,” says Joelle.

“This new unit in Springwood is completely functional in the way of the size of the room and grounds. It’s nice. It’s extremely clean, and very well designed. I’ve settled in and I am very comfortable.”

Belinda Daly, Manager at BaptistCare Wingara Hamlet, said the units had filled quickly, indicating the high level of demand in the Mountains.

“The units are designed for ageing in place, and attached to an existing village, with a community centre and all the extra services on hand. Each unit is gorgeous; brand new and spacious, with an open-plan kitchen and dining area. Our residents have a comfortable bedroom, reverse cycle air-conditioning and heating and beautiful accessible bathrooms,” said Belinda.